24 June, 2007

Homebuyer Complaint Channel

Home buyers always face problem in dealing with a developer, especially after handover the long waited house. There is the developer obligation to deliver a good quality house to the buyer. There is a clause stated the developer must repair the defect within the defect liability period, normally is 18 months, at his own cost. If the developer refuse to do so, the buyer can refer to the following address to file a case in Tribunal,

Tribunal for Homebuyer Claims
Ministry of Housing & Local Government
Level2, Block B South, Pusat Bandar Damansara,
50782 Kuala Lumpur
Tel : 03-2092 8389 / 8482
Fax : 03- 2093 4776
Email : tribunal@kpkt.gov.my

In the certain condition, the buyer can proceed to repair and claim back from the developer through its final retention sum and certain condition need to be complied.

the following related links may also useful.
1. www.kpkt.gov.my
2. www.hba.org.my